Account Manager is a mid-level client service role that entails responsibility for small to mid-size market research projects.

Responsibilities

• Building and maintaining client relationships
• Qualitative research project management
• Respondent interviewing and moderation (depth interviews and focus groups)
• Report writing and presentation
• Starting to take a leader role within the business and mentoring others

Qualifications

• University degree
• Native or N1 level Japanese
• 5+ years experience in a market research agency
• Interviewing and moderation experience

Summary

• Supports Senior Project Managers and Client Directors to build and manage relationships with key clients
• Emphasis on superior quality level of project delivery and outcomes
• Supporting role in creating reporting deliverables such as presentations

Responsibilities

Client

• Actively works to support Senior Project Managers and Client Directors to develop and deepen client relationships to drive business and to find new clients
• Supporting role in developing materials and costings for proposals and pitches with the input of Senior Project Managers or Client Directors
• Has a passion for the clients business and actively seeks to learn more
• Keeps a track of latest trends in the market which may impact the project or clients business

Delivery

• Inputs to research design thinking at proposal stage with inclusion of the team
• Ensures the execution of best standard project management
• Inputs to project analysis and presentation writing (with input/ shadowing from Senior Project Managers/ Client Directors)

People

• Proactive member of the project team- eg. checking all materials, suggesting efficiency improvements and driving solutions to fieldwork issues
• Working effectively with the entire project team to ensure superior project outcomes

Qualifications

• University degree
• Native or N1 level Japanese
• 5+ years experience in a market research agency
• Interviewing and moderation experience

Summary

The project co-ordinator position is an entry level, trainee researcher role with an emphasis on learning to manage qualitative and quantitative research projects. The role provides the basic skills required for advancement into research operation management or trainee analyst roles.

Duties

Discussion guides, questionnaires and stimulus

• Discussion guide/ questionnaire translation English to Japanese/ Japanese to English
• Discussion guide/ questionnaire checking (spelling, skips, numbering, dp codes etc)
• Write simple discussion guides or recruitment questionnaires
• Helping to produce, print and organise stimulus for groups/ IDI’s

Field

• Assist in fieldwork scheduling and setup- groups, depths, interviews
• Preparing and updating field/ group discussion progress reports
• Providing field/ recruitment personnel with detailed briefing instructions
• Help supervise fieldwork
• Make an effective contribution towards solving fieldwork problems and issues

Data and notes

• Taking accurate and useful notes in groups/ depths
• Preparation of data processing specifications
• Accurate checking of data and field materials
• Preparing simple deliverables for clients in Microsoft Excel, Word and Powerpoint

Recruitment and coding

• Write simple recruitment specs
• Check code-frames
• Manage issues

Client contact

• Taking briefs from clients on simple projects
• Updating clients on the progress of their projects
• Answering questions about their data
• Inputting to writing of simple proposals with charts and other materials