User Experience (UX) Test of a Re-Designed B2B Skincare App

Informing the Development of a B2B App based on User Experience

A leading and well-known skincare brand was redesigning an app that was used by its beauty consultants. It enables them to sell beauty products by advising customers on how to choose the right products, based on their skin requirements. We wanted to understand its usability and issues that could emerge when interacting with the app.

Our Work

  • Moderated 1:1 usability test interviews conducted by using a tablet device and share screening function, to allow the client to observe the action on the test device in real-time
  • Beauty consultants were asked to interact with a working prototype of the app and complete specific tasks taken from their daily interactions with customers in order to simulate real usage

The Outcome

  • A clear understanding of general usability heuristics (navigability, task completion, look and feel), pain points and insights that fed into the following phase of improvements
  • Building on the insights, the client improved the app and carried out a second round of testing before launching the internal pilot

“Thanks again for everyone's hard work today! The moderation was just great and lead us to the insights we were looking for. I really liked the

Debbie Howard

Chairman

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Dominic Carter

Representative Director & CEO

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Takashi Iizuka

Chief Operating Officer

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Marika Lind

Client Director & Partner

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Risa Hamada

Senior Client Service Director & Moderator

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Takeshi Tomizawa

Client Service Director

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Susanne Walloscheck

Client Service Director

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Hideki Motohashi

Senior Client Service Director

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Shingo Kuwahara

Account Manager

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Ken Fujii

Operations Leader

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Saori Hirasawa

Senior Project Manager & Moderator

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Alejandro Lopez

Project Manager

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Sho Sato

Project Manager & Moderator

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Hitomi Uchiyama

Senior Project Manager & Moderator

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Asami Kashima

Project Coordinator

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Haruna Masuda

Project Coordinator

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Hanae Tsukimura

Fieldwork Assistant

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James Norton

Digital Specialist

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constellation, you were right to keep it the same! It was perfect.”

– Client Voice

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