Account Manager

Account Manager

Account Manager is a mid-level client service role that entails responsibility for small to mid-size market research projects.

Responsibilities

  • Building and maintaining client relationships
  • Qualitative research project management
  • Respondent interviewing and moderation (depth interviews and focus groups)
  • Report writing and presentation
  • Starting to take a leader role within the business and mentoring others

Qualifications

  • University degree
  • Native or N1 level Japanese
  • 5+ years experience in a market research agency
  • Interviewing and moderation experience

Project Manager

Project Manager

Summary

  • Supports Senior Project Managers and Client Directors to build and manage relationships with key clients
  • Emphasis on superior quality level of project delivery and outcomes
  • Supporting role in creating reporting deliverables such as presentations

Responsibilities

Client
  • Actively works to support Senior Project Managers and Client Directors to develop and deepen client relationships to drive business and to find new clients
  • Supporting role in developing materials and costings for proposals and pitches with the input of Senior Project Managers or Client Directors
  • Has a passion for the clients business and actively seeks to learn more
  • Keeps a track of latest trends in the market which may impact the project or clients business
Delivery
  • Inputs to research design thinking at proposal stage with inclusion of the team
  • Ensures the execution of best standard project management
  • Inputs to project analysis and presentation writing (with input/ shadowing from Senior Project Managers/ Client Directors)
People
  • Proactive member of the project team- eg. checking all materials, suggesting efficiency improvements and driving solutions to fieldwork issues
  • Working effectively with the entire project team to ensure superior project outcomes

Qualifications

  • University degree
  • Native or N1 level Japanese
  • 5+ years experience in a market research agency
  • Interviewing and moderation experience

Project Coordinator

Project Coordinator

Summary

The project co-ordinator position is an entry level, trainee researcher role with an emphasis on learning to manage qualitative and quantitative research projects. The role provides the basic skills required for advancement into research operation management or trainee analyst roles.

Duties

Discussion guides, questionnaires and stimulus
  • Discussion guide/ questionnaire translation English to Japanese/ Japanese to English
  • Discussion guide/ questionnaire checking (spelling, skips, numbering, dp codes etc)
  • Write simple discussion guides or recruitment questionnaires
  • Helping to produce, print and organise stimulus for groups/ IDI’s
Field
  • Assist in fieldwork scheduling and setup- groups, depths, interviews
  • Preparing and updating field/ group discussion progress reports
  • Providing field/ recruitment personnel with detailed briefing instructions
  • Help supervise fieldwork
  • Make an effective contribution towards solving fieldwork problems and issues
Data and notes
  • Taking accurate and useful notes in groups/ depths
  • Preparation of data processing specifications
  • Accurate checking of data and field materials
  • Preparing simple deliverables for clients in Microsoft Excel, Word and Powerpoint
Recruitment and coding
  • Write simple recruitment specs
  • Check code-frames
  • Manage issues
Client contact
  • Taking briefs from clients on simple projects
  • Updating clients on the progress of their projects
  • Answering questions about their data
  • Inputting to writing of simple proposals with charts and other materials

What to expect from Carter

You’ll have the opportunity to grow. We like to think of our work as challenging but for those who are curious problem solvers the growth is unlimited.

Your work will have impact

With problem identification and solution ideation at the core of all our work you can rest assured that your work will have an impact on the consumer and their brand.

We nurture creativity

Being creative and curious is at the core of all of our work. We invite people to speak up and out. There is no fear of failure at CarterJMRN.

You’ll be surrounded by brilliant minds

One strength lies in our diversity. We embrace difference and look to those voices to help guide and shape conversation. Through these synergies we have developed an agile and responsive staff who are greatly valued by our trusted clients. 

What people love about working at Carter

Being part of a multicultural team

Feeling inspired to take risks and think creatively

Being able to positively impacts clients’ brands

Everyday at CarterJMRN is so different, and that’s why I enjoy working here. I always start my day by following my to-do list – though it’s rare that I can follow them precisely because there are always new projects and tasks. It is very important for us to keep up with the fast pace and be flexible. The best part of working here is learning. I am exposed to a wide range of industries which ensures that I am never bored. After working at CarterJMRN, I have come to see the world differently – even if it’s just the way I look at doing my shopping. For example, I closely observe clients’ products, competitors, layout of the shelving units, observing people’s behavior, etc.. We consider ourselves as a “partner” of our clients and work together with them. It requires a lot of effort to work in a team with very high professional standard, but it has been equally rewarding.

Project Manager, Saori Hirasawa