Customer Satisfaction

Customer satisfaction surveys

Having an effective read of your customer ‘pulse’ enables a targeted response, and CarterJMRN has developed delivery systems which allow you to have that information at your fingertips.

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The Asian region (and Japan in particular) boasts some of the most advanced and discerning customers in the world. In addition to being a global manufacturing center, Asia is home to a growing number of middle-class and wealthy consumers who increasingly drive innovation in product and delivery standards.

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CarterJMRN are specialists in customer retention and enhancement market research, which addresses everything from diagnosing a single facet of customer service delivery to a full audit of customer loyalty throughout the customer journey. We also build feedback systems that allow you to make better-informed and more profitable decisions in the Japanese market.

To enable you to keep your finger on the pulse in Japan, Our Potentiate tools employ state-of-the-art technology for the collection, analysis and on-going communication of customer feedback at all levels in your organization.

Read customer satisfaction and other quantitative research case studies here.

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