Medical Device Usability & UX Testing
A medical device manufacturer developing a pelvic floor muscle training solution with built-in progress monitoring wanted to validate the usability of a prototype device in real-world settings. The study assessed operability, ease of understanding, and how user experience evolves as proficiency develops over repeated use.
Our Work
- Field user test (2 days, 5 sessions): N=3 participants per session + N=2 nurses/trainers — participants used the device over time with researchers observing habituation, ease of use, and evolving experience
- Online quantitative survey (3 days): max N=200 across trainers (up to 100), nurses (up to 50), and physical therapists (up to 50) — assessing awareness, usability perceptions, and professional utility
The Outcome
- Confirmed that repeated use leads to habituation, progressively improving the user experience and reducing operational burden over time
- Found that clear, readable feedback on usage status contributes to building user confidence and trust in the device
- Generated practical improvement insights for the next development phase, with specific recommendations on UI design and instructional clarity
“The tasks were completed at high quality and we felt good value for money. The results were very insightful and will be very useful for our business development. The format of the summary was also immediately usable — we appreciate that.”
– Client Voice