Online Communities

Online communities are a great way to apply the learnings from a qualitative study, or deep dive on a topic of interest (or for combining with focus groups or IDIs for pre-interview or follow-up exercises and inputs). CarterJMRN assembles online communities of qualified and engaged Japanese consumers, and designs systematic and task driven content to gather valuable feedback.

This approach can work very well with digital and technology products as well, (since the respondents are already immersed in the digital world), but with more and more respondents of all ages being “online,” this methodology is becoming more feasible for a wider variety of products and services.

• Evaluate champagne advertising messages and promotional ideas
• Report wound care product usage experience (as a follow-up to an IDI and in-home use test)
• Share experiences with other gamers as part of improving gaming product experience

Communities are tailored to your requirements.  For example, there might be between 30-60 respondents participating for two weeks, with a commitment of 10 to 30 minutes, ranging from daily to bi-weekly tasks. Tasks posted by the moderator range from simple questions added at key  intervals, to self-completed diary exercises, with respondents uploading rich visual inputs from their interaction with a category.

Complete tailoring in the design and use of online communities is a key advantage of this qualitative research method, as it can be used to augment face-to-face qualitative work. E.g. as a prelude to an IDI (in-depth interview) (to gather basic pre-interview information and help pre-select face-to-face interviewees), or as a further deep dive on opportunities or developed concepts coming from IDIs or Focus groups.

We work with you to customize the right qualitative market research approach for Japan. Our team of consultants, project managers and moderators have a wealth of ideas when it comes to creating the right approach to meeting your research objectives with online communities.